Shipping policy
1. Order Processing Time
⦁ What it is: Order processing is the time it takes us to prepare your order for shipment. This includes confirming your order, payment verification, and packing.
⦁ Duration: All orders are processed within [1-3] business days (Monday to Friday, excluding weekends and public holidays) after we receive your order.
⦁ Delays: Orders are not shipped or delivered on weekends or holidays. If there is a unexpected delay in stock availability, we will notify you via email.
2. Shipping Destinations
⦁ We currently ship to the following countries/regions:
⦁ Domestic: [e.g., United States, Canada]
3. Shipping Methods and Costs
⦁ International Shipping:
| Shipping Method | Delivery Time | Cost |
| Standard International | [7-21] business days | Free on orders over $60 / $7.9 |
| [e.g., Express International] | [5-10] business days | Calculated at Checkout |
Note: Shipping costs for international orders are calculated automatically at checkout based on the weight of your order and the destination.
4. Customs, Duties, and Import Taxes
⦁ Buyer's Responsibility: For international orders, you are the importer of record.
⦁ Potential Charges: Your order may be subject to import duties, taxes, and customs fees. These charges are not included in the item price or shipping cost. They are the responsibility of the recipient andmust be paid by you.
⦁ Unpredictable Fees: We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Please contact your local customs office for more information.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. Please allow [24-48 hours] for the tracking information to update in the carrier's system.
6. Shipping Issues: Lost, Stolen, or Damaged Packages
⦁ Lost Packages: If your tracking information shows that your package was delivered but you have not received it, please first check with your neighbors and your local post office. If you are still unable to locate it, contact us at [chenchenbaby926@outlook.com] within [7] days of the marked delivery date, and we will help you file a claim with the shipping carrier.
Incorrect Address: We are not responsible for packages shipped to an incorrect or invalid address provided by the customer. Please double-check your shipping address at checkout.
⦁ Damaged Items: If your item arrives damaged, please contact us immediately at [[chenchenbaby926@outlook.com] with photos of the damaged product and packaging. We will assist you in filing a claim with the carrier and work towards a resolution.
7. Returns & Refunds
Please review our full [Return & Refund Policy] for detailed information.